My Experience with Rogers call centers
Once again:
G1 is bricked. No alarm clock… No phone.. No sleep. It happened before, and they replaced my new phone with a refurbished one. Second time this happens in three months.
[rantmode]
Called rogers:
30 minutes wait on “”priority queue”". At 2AM that’s just 30 minutes wait. 
Yuppy!
30m on the phone with rogers staff that kept transferring me. After all they want to make sure I only get the best service possible…
Finally I get the “finest technical specialist”. Yes these were the exact words of the operator. He wisely advices me to remove my battery and put it back again, and then turn on the phone. Just to be safe he tells me to do it again. Guess what genius, it still doesn’t work! Of course I did this like five times just before calling, after all I wanted a working phone right?
We got to a point that he asked if I had my data backed up and I replied that I have my data “in the cloud”.
What the hell was I thinking?
I ask him if my answer “was satisfactory” and then the guy keeps repeating ”your answer was not satisfactory, and no that does not answer my question” in a hostile voice. This guy really hates buzzwords. More than I do.
So I tell him “you won’t frekin treat me like that, i’m your customer” and he answers that he “also has a family. And just because he works in a call center he still holds a college degree”. The college degree argument – always loved this one.
I give my normal reply to this kind of statement.
“I work at macdonalds and have no degree. Why does that matter?”
He hangs up on me….
Lesson learned: Technical specialists from call centers really hate people from macdonalds. Oh, and Rogers call center is really bad. The thing is I really wonder if the competition is any better? :\
[/rantmode]
